📦 Golden Scrap Yard – Refund and Returns Policy
At Golden Scrap Yard, we strive to provide our customers with quality used electronics and reliable scrap components. Whether you’re purchasing a second-hand laptop, gaming console, or sourcing valuable parts from our computer scrap inventory, we want every transaction to be clear, fair, and secure. This Refund and Returns Policy outlines how we handle returns, refunds, and exchange requests for the various items we sell.
🔄 Returns Eligibility
We accept returns under the following conditions:
- Used electronics (phones, TVs, laptops, computers, gaming devices, etc.) may be returned within 7 days of purchase.
- Items must be in the same condition as sold, with no additional damage, modifications, or missing parts.
- Returns of scrap materials (e.g., laptop boards, hard drives, processors, and other components) are accepted only if the item is non-functional and was listed as “tested” or “working.”
- Products sold as “as-is”, “untested”, or “for parts” are not eligible for return or refund.
💸 Refund Process
If your return meets the eligibility criteria:
- A refund will be processed within 5–10 business days, using the original payment method.
- Shipping and handling fees are non-refundable, unless the return is due to a mistake on our part.
- If the item was purchased through a third-party platform, you must comply with that platform’s refund and return rules in addition to ours.
🔄 Exchanges & Store Credit
In some cases, especially with electronics of similar value, we may offer:
- Direct exchange for the same model (if available).
- Store credit, valid for future purchases at Golden Scrap Yard.
⚠️ Important Notes
- Customers are responsible for shipping costs associated with returns unless the item arrived damaged or incorrect.
- All returns must be accompanied by proof of purchase, including a receipt, invoice number, or order confirmation.
- Items purchased during special clearance or promotional sales are final sale, unless explicitly stated otherwise.
📬 Need Help?
If you have questions, concerns, or need to initiate a return, please contact our support team directly through our website or customer service line. We’re here to ensure your satisfaction and help you make confident, informed purchases at Golden Scrap Yard.
Thank you for shopping with us and trusting us with your electronic needs and scrap sourcing! contact us.